Terms of Service for Second Automation, LLC

Last Updated: July 31, 2025

1. Agreement to Terms

Welcome to Second Automation! These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "Customer"), and Second Automation, LLC ("Second Automation," "we," "us," or "our"), concerning your access to and use of our websites (including, but not limited to, secondautomation.com and pracauto.com), and our software-as-a-service platform (the "Services").

By accessing our website, creating an account, or using our Services, you agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

2. Description of Services

Second Automation provides a proprietary software platform, commercially known as Pracauto, that integrates with a healthcare practice's Electronic Health Record (EHR) and Practice Management (PM) software. Our Services apply a set of automated rules to help identify potential administrative errors, discrepancies, or missing information in patient and appointment data ("Rule-Processing Services").

3. HIPAA and Business Associate Agreement

Our Services are designed to be compliant with the Health Insurance Portability and Accountability Act (HIPAA). When you use our Services, you are the "Covered Entity" and Second Automation is your "Business Associate."

Handling of any Protected Health Information (PHI) is not governed by these Terms, but by a separate Business Associate Agreement (BAA) that must be executed between you and Second Automation before you may use the Services to process PHI. The BAA is a mandatory part of our service agreement and its terms will supersede any conflicting provisions in these Terms with respect to PHI.

You agree not to provide us with any PHI until a BAA is fully executed.

4. User Accounts and Responsibilities

To use our Services, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your password and accept all risks of unauthorized access to your account.
  • Promptly notify us if you discover or otherwise suspect any security breaches related to the Services.
  • Be responsible for all activities that occur under your account and ensure that your authorized users comply with these Terms.

5. Fees, Payment, and Subscription

Our Services are provided on a subscription basis. You agree to pay all applicable fees as described on our Pricing page or in a separate order form.

  • Billing: We will bill you in advance on a recurring basis.
  • Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it in accordance with the cancellation procedures.
  • Changes to Fees: We reserve the right to change our subscription fees upon 30 days' notice. Such notice may be provided at any time by posting the changes to our website or by email.

6. Intellectual Property Rights

  • Our Services: We own all right, title, and interest in and to our Services, including all related intellectual property rights. This includes our software, website, logos, and all other content provided by us. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes during your subscription term.
  • Your Data: You retain all ownership rights to the data you provide to the Services, including any PHI ("Customer Data"). You grant us a worldwide, royalty-free license to use, reproduce, modify, and display the Customer Data solely as necessary to provide and improve the Services for you.

7. Acceptable Use Policy

You agree not to use the Services to:

  • Violate any applicable law or regulation, including HIPAA.
  • Infringe on the intellectual property rights of others.
  • Attempt to reverse engineer, decompile, or otherwise discover the source code of our software.
  • Introduce any viruses, worms, or other malicious code.
  • Attempt to gain unauthorized access to our systems or those of other customers.

8. Term and Termination

These Terms will remain in full force and effect while you use the Services.

  • Termination by You: You may terminate your subscription at any time by contacting us.
  • Termination by Us: We may suspend or terminate your account and access to the Services, at our sole discretion, if you violate these Terms or for any other reason, with or without notice.
  • Effect of Termination: Upon termination, your right to use the Services will immediately cease. We will handle the return or destruction of any PHI as specified in our BAA.

9. Disclaimer of Warranties and Limitation of Liability

Disclaimer: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SECOND AUTOMATION, ITS AFFILIATES, OR THEIR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

10. Governing Law

These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

moc.noitamotuadnoces@lagel